Don't Just Hope for a Better Customer Experience; Create it Through Customized Simulations!

Have you ever walked through your contact center when call volume is slow and thought: “there is a better way for agents to be spending their down time”? You could have your supervisors engaging them in knowledge based and skill based activities. These can be successful but they are often activities that need prompting. Make learning fun and competitive!

If you think games that train would be a good use of agent down time consider this:

·         Customizable scenarios to fit your customer profile.

·         Individual and Team stats create competition to learn.

·         Reports that help you target additional skill gaps for one-on-one training.

·         Easy IT set up. No hassle project plan.

·         Results that improve agent performance because you control the scenarios that will make the biggest impact to your bottom line.

·         Learn more about how you can get a demonstration today! Contact Rich@ADeterminedLife.com

 What if your agents looked forward to training during down time? How much more effective could your agents be at selling, saving, and providing great customer experiences if they were training at every opportunity?

Quality Conversations Inc. has developed this training simulation program for the Contact Center to address key scenarios agents face when dealing with difficult customers. Agents practice retention, sales, and difficult situations by choosing the best call path for the customer. It includes coaching tips, leader boards, and creates a competitive gaming environment amongst your agents.

Customize your training simulation to fit your actual customer profiles. Once you have created the scenarios the training scale it to every agent in your organization at their desktop.